Kit And Ace

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4.2

( 8 reviews )

Women's Clothing, Men's Clothing

Open 10:00 AM - 06:00 PM See Hours

165 Water St, Vancouver, BC V6B 1B2, Canada +1 6455-983-63

Kit and Ace is a renowned clothing store that offers customers a delightful shopping experience. With a focus on providing exceptional customer service, the friendly and professional staff at Kit and Ace are always ready to assist shoppers. One customer, Micaela, stood out for her extensive knowledge about the clothing items and her ability to offer valuable recommendations. This level of expertise ensures that every customer finds exactly what they're looking for. Kit and Ace's commitment to customer satisfaction extends to their free hemming service, catering to individuals with shorter legs. Additionally, the store's efficient teamwork and organization makes for a seamless shopping experience. With a great selection of products and a reputation for quality, Kit and Ace continues to win the hearts of shoppers. Whether you're a frequent visitor or new to the brand, Kit and Ace promises a memorable shopping experience that will leave you excited for your next visit.

Amenities and More

Accessibility
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Crowd
- LGBTQ+ friendly
- Transgender safe space
From the business
- Identifies as women-owned
Service options
- In-store shopping
- In-store pick-up

Reviews

4.2/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Derk arts

March 22, 2024

!!Caution that this company has limited refund policy, poor customer service, and fit runs large!! If it works great. If it doesn’t good luck For the price of the product, they have one of the least helpful customer service. Typically, you can cancel an order within 1h or 24h of purchase. I made a mistake in my order and immediately wanted to cancel the order but was informed after reading FAQ that I must email customer service. I did that immediately and heard back 2 days later being informed that I am only eligible for a gift card although the item was not shipped. I emailed again and have not heard back.

Gillian graham

March 22, 2024

Have been building my Kit and Ace collection over the years, known for their technical apparel. Items are expensive at regular price but there’s always sales. Best times to buy are late January (warehouse sale - additional 30% off sale items) and Black Friday. My favourite items are their sweaters. Pants are hit or miss. The t-shirts used to be great but quality has gone downhill. Recommend going in to try before you buy. They have more sizes in-store compared to online. Examples of deals: - Uplift Merino Sweater ($83.30) - have this sweater in three colours. - Mountain merino sweater ($97.30) - B.F.T./Good Feels Lounge Set ($69.30)

Amanda c.

March 22, 2024

I like this store as they have some cute outfits and the way the clothes are displayed makes the ambiance cohesive and pretty. The customer service from the staff is great, I love Camila’s and Emiliano’s energy. I would definitely recommend go check it out.

Karina fimbres

March 22, 2024

Buy online with caution. I bought two items during their Black Friday event. I read the terms and conditions that they linked to in order to make sure refunds were possible in case something didn't work out. There wasn't anything about not refunding or that they would only offer store credit if you do want a refund so I went ahead. It turns out they have other sale terms and conditions that applied to the sale even though they didn't link to them within the terms and conditions for the Black Friday sale. The only option is a store credit and not a refund. Customer support responded initially saying they would make an exception and then changed it to a gift card instead of a store credit which creates the same issue as I just want a refund. Definitely not shopping here again, and I would encourage anyone else who does to do the extra legwork on their terms and conditions before buying.

Matt bruck

March 22, 2024

They are my go-to local biz for minimalist basics made from lux textiles. Affordable. Mostly weekend and business casual styles. It’s a brand that you’re going to want one of everything!

Jennifer burke

March 22, 2024

The Gastown staff was really helpful with their styling and product knowledge! The piece fit perfectly. Definitely will be visit back soon!

J phillips

March 22, 2024

I like the shopping experience at the store. The staff are friendly and professional. I really enjoyed the conversation with one of the staff Micaela. She is very knowledgeable about all the clothing. She also provides good recommendations on my purchases. Great customer service!

Li ming hu

March 22, 2024

One of my favorite clothes shop! Im not much of a clothes shopper but my wife and I shop here every time we are in Vancouver. I love the gear, it comfortable and works really well for traveling. The staff are so friendly and helpful, the know their product and can help you find exactly what will work for you. The free heming service is great for someone with short legs! (like me). The staff went out of their way to get a rush job done on our purchases, as we were only in Vancouver for as short time.